Patient Participation Group
The patient participation group is a group of volunteer patients who have a keen interest in helping to support and develop the services provided by our practice. The main purpose of the group is to help the practice find ways to innovate and improve the quality of services that we provide to our local community – it’s about coming up with ideas and making suggestions.
Patient Feedback
We are always eager to have feedback from our patients and their carers. This helps us to celebrate what we do well and helps identify where we could do better.
Our latest Friends and Family Test results showed that 85% of our patients rate our services as either good or very good.
See some recent changes we have made in response to feedback
It can be a long wait on the phone before I speak to someone
We have recently added a call back feature so that you get a call back when you reach the top of the phone queue. We also have options to leave messages for routine tasks such as ordering prescriptions. This has seen a significant reduction in waiting times; last month the average wait was around 15 minutes.
Some of the website is difficult to navigate
We’ve completely refreshed our website to make it easier to find what you need.
I want to give feedback but don’t like to use a computer / smartphone
We’ve added a friends and family feedback box and pre-printed feedback cards to our reception desk and reminded all colleagues that feedback can be taken in person and over the phone as well
Telephone appointments just don’t work for me….
We’ve increased the number of face to face appointments that are available.
Practice News and Updates
Stay up to date with things that are happening at the practice and in the wider health care community.