General Practice is not an emergency service. Please call 999 or attend your nearest emergency department if you have chest pain, altered consciousness, severe difficulty breathing, signs of a stroke or serious bleeding.

Our reception team are trained to identify common medical emergencies and may advise you to attend the emergency department rather than seek an appointment in General Practice.

Our reception and care navigation team are trained to help you find the right type of care when you contact the practice. This might not always be an appointment with a clinician.

Online and NHS App appointment requests will be reviewed by a senior clinician and we will call, email or text to let you know the next steps.

You can book some appointments online without speaking to our team. These are usually for things like seasonal vaccines and blood tests (when a clinician has asked you to have one).

If you no longer need your appointment, please cancel it on the NHS App or call us. This helps us offer the appointment to someone else.

We offer same‑day and next‑day appointments for urgent health needs. These are for sudden illnesses or quick changes in long‑term conditions that cannot safely wait until your usual clinician is available.

You can book these by speaking to reception, calling 0115 927 9119, or filling in an e‑consultation.

Our reception team will help you get the right urgent care. This might mean:

  • seeing a community pharmacist
  • booking directly with a physiotherapist
  • arranging a home visit from the urgent community response team
  • booking an urgent appointment with one of our clinicians

Sometimes, they may advise you to go to the local urgent care centre. The centre can do X‑rays for suspected broken bones and can prescribe medicines for sudden illnesses and infections.

Not everyone needs a same‑day appointment. If you have an ongoing health problem, it is often better to see the same clinician each time. This helps make your care safer and better.

You can book routine and long‑term condition appointments by using our e‑consultation service, by calling us, or by speaking to reception in person.

Sometimes we may ask you to give extra information through a secure online form or an e‑consultation. This helps our clinicians give you the right advice. But don’t worry — if you cannot use online services, you will still get the care you need.

If you need an appointment (face to face or by phone) and we do not have one available straight away, we will arrange for a member of our team to contact you. This is usually within one week, and they will offer you a suitable appointment.

Our skilled practice nurses and health care assistants offer many types of appointments for patients with long‑term health conditions.

We will usually contact you when your review is due. You can also book these appointments in the usual ways listed below.

We have access to a number of appointments provided by Bulwell and Top Valley Primary Care Network. These are available for urgent issues on weekday evenings and on Saturdays.

Home visits reduce the number of appointments we can offer in the practice. Because of this, they are only provided when there is a real need. A clinician will assess this and decide if a home visit is appropriate for a housebound patient.

If you need a home visit, please phone before 10am. You will be asked a few questions about your health problem. This helps the doctor or advanced nurse practitioner decide how urgent the visit is. You will then go on a triage list and a clinician will contact you. Many issues can be safely dealt with over the phone.

A person is housebound when they cannot leave their home because of physical or mental illness. This may be temporary or permanent. You are not classed as housebound if you can leave your home for shopping or medical appointments, either on your own or with help from someone in your household, support bubble, or carers.

Request an appointment…
Go to the NHS App…
Call 0115 927 9119

Our opening times

Our reception team is available Monday to Friday 8am to 6.30pm. We are closed on all bank holidays.

We run a range of clinics during the week and have access to Extended Access clinics early in the morning, into the evening and on Saturdays (please note: these may be delivered from any of the practices within Bulwell and Top Valley Primary Care Network).

Outside of these times please consider self care options, seeing a local pharmacist, calling 111, attending the Urgent Care Centre or in an emergency calling 999.

More information for when we are closed

Access to our building

We deliver our services from a modern, purpose built, building with good facilities for those patients that require special access arrangements. For more information please visit our building’s page at AccessAble (previously DisabledGo)

Our facilities include

  • Disabled parking
  • Lift and step free access
  • Disabled toilets
  • Induction loop
  • Interpreting services
  • Baby changing
  • Free NHS WiFi
  • Near to bus, tram and train
AccessAble

Non-urgent advice: Getting the right care first time

Not all health conditions need to be managed by a doctor or someone from the practice team. Some problems are best cared for by community pharmacists, physiotherapists, or other local services.



Our trained reception team will make sure you are directed to the right place for your care. You can contact us by phone, through e‑consultation, or by speaking to reception in person.