If you need a home visit, please phone before 10am and be prepared to answer a few questions about the problem to help the doctor or advanced nurse practitioner assess the urgency of the visit. You will then be added to a triage list and contacted directly by a member of the clinical team, as we often find that most matters can be safely dealt with by phone.
Home visits significantly reduce our capacity to undertake appointments in practice and therefore will only be provided where there is a genuine need for housebound patients, as assessed by one of our clinical team.
A person is deemed to be housebound when they are unable to leave their home environment through physical / psychological illness, this can be a temporary or permanent position.
An individual will not be eligible for a home visit if they are able to leave their home environment (i.e. for shopping and medical appointments) on their own, or with assistance from their household or support bubble members and/or carers.
The ultimate responsibility to determine whether a patient requires a home visit rests with the assessing clinician. Patients assessed as not meeting the criteria for housebound will be expected to attend a clinic or surgery setting.